Refund & Return Policy
Updated: March 7, 2025
At BESTCHOICES, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward refund and return process.
1. Return Eligibility
To be eligible for a return, the following conditions must be met:
- The item must be returned within 30 days of the original purchase date.
- The item must be in new, unused, and resalable condition. This includes all original packaging, tags, and accessories.
- For hygiene reasons, items on sale or personalized products are not eligible for return or exchange unless damaged or defective.
2. How to Return an Item
To initiate a return:
- Contact us at contact@bestchoices.wiki or call 323-302-5244 within 30 days of your purchase to request a return authorization.
- You will receive a Return Authorization Number (RAN) and instructions for shipping the item back to us.
- Please securely pack the item, including all original packaging and documentation, and ship it to the address provided in the return instructions.
Return Address:
BESTCHOICES Returns
4174 Norman Street, Long Beach, California, United States
3. Refunds
Once we receive your returned item, we will inspect it and process your refund. Refunds will be issued to the original payment method. Please allow up to 7-10 business days for the refund to appear in your account, depending on your bank or payment provider.
- Shipping fees are non-refundable, except in cases where the return is due to a damaged or defective item.
- If the return is initiated outside the 30-day window or does not meet the eligibility criteria, we reserve the right to deny the return.
4. Damaged or Defective Items
If your item is damaged or defective upon arrival, please contact us immediately within 7 days of receiving the product. We will provide a full refund or exchange depending on your preference, and cover the cost of return shipping.
5. Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item for a different style, size, or color, please return the original item for a refund and place a new order on our website.
6. Non-Returnable Items
- Sale items or items marked as final sale
- Personalized or customized items (unless damaged or defective)
7. Customer Service
If you have any questions or concerns regarding our refund and return policy, please don’t hesitate to reach out to our customer service team. We are here to ensure you have a positive shopping experience.
Contact Us:
Email: contact@bestchoices.wiki
Phone: 323-302-5244